Full payment for room or accommodation packages will be deducted from your credit card at the time of booking, unless otherwise noted. The Hotel will process the payment using the credit card details provided and the record of charge number for the transaction will be returned by email, upon request.
The Hotel reserves the right to cancel reservations on declined credit card transactions.
All Other Bookings
All room accommodation must be settled upon check-in by either Credit Card or Cash (including Eftpos) only. Valid photo ID and security deposit for incidental charges is also required at check-in (see Deposit Policy)
The following credit cards are accepted at all Metro Hotels, Apartments and Inns for payment of room and incidental charges:-
- Visa card
- Bankcard (Australia)
- American Express
* Bankcard is not accepted for online reservations via MetroHotels.com.au
* The property reserves the right to apply an administration fee of 3% of the total bill / booking charge for payments made by AMEX (American Express) and DINERS, and 1.5% for Visa and MasterCard
Unless prior credit facilities have been established, cheques will not be accepted by any property to pay the remaining bill at the time of check-out.
International Money Orders and Travellers Cheques in foreign currency cannot be accepted as a method of payment.