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Website Bookings

www.metrohotels.com.au

To cancel a reservation on metrohotels.com.au click on “Cancellation” in the booking panel. Follow the procedures as described. Please remember to retain the cancellation number for your records.

Please check your booking confirmation for specific cancellation policies relating to your selected property and rate/package.

For cancellations inside the property’s cancellation period – a cancellation fee may apply, unless otherwise specified in your booking.

Cancellations or changes to your booking dates made outside of the property’s cancellation period are permissible and no charge applies. A maximum of 2 changes per reservation are permitted without penalty.

There is a possibility that your rate will change if you make changes to your booking. Rates are dependent on many factors such as seasonality, day of week, length of stay, room type, number of people in the room, etc.

No refunds will be given for early check outs.

All Other Bookings

For all reservations made direct with a Metro Hotel, Apartment or Inn, please check with your chosen property regarding cancellation policies.

There may be occasions during periods of very high demand, such as New Years Eve, where there is no cancellation period allowed.

If you cancel your booking within the designated cancellation period or you fail to cancel your booking (referred to as a “no-show”) then you will be subject to a charge of one full nights accommodation for all rooms you have booked, unless otherwise advised at time of booking.

If you are uncertain then simply enquire at the time of making your reservation.

If you are making a room booking through a ‘third party’ such as an internet booking site, travel agent or corporate travel manager then be sure to check with them what their cancellation policy and cancellation fee is. Some ‘third party’ operators have a different cancellation policy and cancellation fee to what is offered by the property.

There is a possibility that your rate will change if you make changes to your booking. Rates are dependent on many factors such as seasonality, day of week, length of stay, room type, number of people in the room, etc.