Have a question? Our FAQs section answers our most commonly asked questions. If you think we’ve missed something or want to ask something else, please contact us.
Payment policies vary by the room rate booked. Where relevant, the hotel will process payment using the credit card details provided when your reservation is confirmed.
No. Metro Hotels does not charge any booking fees for reservations made directly through the official website or with the hotel.
Metro Hotels accepts Visa, MasterCard, American Express, Diners Club, EFTPOS and cash. Bookings made via the Metro Hotels website do not incur a credit card surcharge. A credit card surcharge applies to some card payments for incidentals, while EFTPOS and cash payments do not incur a fee.
Yes. A valid credit card is required to confirm your booking when booking online or directly with the hotel. Credit card surcharges may apply depending on the card type, however bookings made via the Metro Hotels website do not incur a surcharge.
Cancellation and amendment policies vary by property and rate type. Guests should check the terms and conditions at the time of booking or contact the hotel directly for details. If your booking was made through a third party, any changes or cancellations must be arranged through that provider.
To access corporate rates with Metro Hotels, please email metrogroupsales@metrohg.com. A member of the team will contact you to discuss your requirements and available corporate options.
For group bookings of five or more rooms, please email your enquiry to metrogroupsales@metrohg.com
with your travel dates, number of rooms and preferred hotel. You may also contact the hotel directly to discuss your group booking requirements.
Metro Hotels may be able to match a lower publicly available rate. Guests are encouraged to contact the hotel or reservations team with details of the rate, including dates and where it was found. Visit this page for more information about our Best Rate Guarantee
Check-in is typically from 2:00 pm and check-out is by 10:00 am, although this may vary by property. Guests should confirm specific times with their selected hotel.
Check-out time is typically 10:00 am, although some properties may offer an 11:00 am check-out. Late check-out may be available on request, and guests should contact Reception on the day of departure to check availability. If a late check-out is not available, the hotel can store your luggage while you continue to enjoy the area.
Check-in is available from 2:00 pm. If you arrive earlier, the hotel can store your luggage and you are welcome to use hotel facilities where available. Early check-in can be requested directly with the hotel but is not guaranteed, and to secure early access you will need to book the room for the previous night.
Yes. Complimentary WiFi is available at Metro Hotels properties in guest rooms and public areas.
Reception hours vary by property. Some Metro Hotels offer 24-hour Reception, while others have limited hours. Guests should check the individual hotel page for details.
No. All Metro Hotels properties are 100% non-smoking, and smoking is not permitted in guest rooms or indoor areas. Designated outdoor smoking areas may be available.
Yes. Many Metro Hotels and Apartments offer facilities suitable for extended stays. Guests should check individual hotel pages for available amenities and room types.
Parking is available at most Metro Hotels and Apartments properties. Guests should refer to the individual hotel page for specific parking details, availability and charges.
You can contact the hotel directly or enter your request in the comments field during the final step of your online booking. All requests are subject to availability and will be accommodated where possible.
Guests under the age of 18 must be accompanied by a responsible adult or legal guardian. Children under 11 years can stay free when using existing bedding, provided they are sharing with at least one adult.
You can contact the Metro Hotels reservations team on 1800 004 321 (toll free in Australia) or 0800 003 489 (toll free in New Zealand), or call your chosen hotel directly for assistance.
If you cannot find the answer to your question, you can email info@metrohg.com
and the team will assist you.
Contact details for each property can be found on the individual hotel page on the Metro Hotels website.
Metro Hotels welcomes guest feedback. Please email info@metrohg.com to share your experience.
Please visit the Metro Hotels Careers page for current opportunities and application details.
Please contact digital@metrohg.com for assistance, or call the reservations team for support.
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