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Best Rate Guarantee

Book online with Metro Hotels and get the Best Rate, Guaranteed!

After you have made a confirmed booking at the lowest available rate via the Metro Hotels website (www.MetroHotels.com.au), and find an equivalent offer on another website, at the same time, for the same hotel at a lower price, we will match the lower rate and give you a further 10% off!

Decide on your preferred room type and dates of stay, and purchase the lowest available rate online at www.MetroHotels.com.au

At the same time as your purchase, if you find another website that has a rate available for the same room type, date and number of guests which is lower than your purchase price, send an email to reservations@metrohg.com to make a claim. Once we have verified the availability of the lower rate*, we’ll confirm your booking at that rate, plus a further 10% off!

Not only will you get the best rates by booking at www.MetroHotels.com.au, you won’t pay any booking fees. You can therefore enjoy your stay with the guarantee you are getting the best possible price for your booking.

*Terms & Conditions

  • The guarantee applies only to rates for Metro Hotels & Apartments purchased online at www.MetroHotels.com.au and paid for with an Australian issued credit card.
  • Claims under this guarantee must be made at the same time as the accommodation is purchased.
  • Claims must be made by sending an email to reservations@metrohg.com. Claims may not be made via phone or fax. Please include details of your confirmed booking, as well as the name and/or url of the website where a lower online rate was found.
  • The accommodation purchased must be the lowest available rate for your chosen hotel and room type; if there is a lower rate available for the same hotel on www.MetroHotels.com.au and you do not purchase it, you may not qualify for the guarantee.
  • The rates covered by the Best Rate Guarantee must be accessible to the general public and available for booking. The following types of rates are excluded from the Best Rate Guarantee: Corporate, package promotion, wholesaler, group travel, government, conference, travel industry discounts,  specific promotional offers granting an additional discount after booking (eg promotional codes or discounts supplied after registration/subscription to a newsletter or similar ); other discount rates may not eligible.
  • The sale policies of the lower online rate must be the same as the sale policies of those booked via www.MetroHotels.com.au. These policies include (but are not limited to): cancellation/amendment policies; payment/deposit policies.
  • Once a genuine rate difference has been verified, we will modify the room rate you have purchased, in your existing booking, and will notify you via email.
  • Not valid with any other offers, promotions or discounts.
  • Not valid from online auction or member-only sites.
  • Metro Hotels reserves the right to terminate this offer at any time without notice.

*Lower online rate: a published retail rate available on a website operated by another online retailer for the same hotel, room type and number of guests, that is cheaper than the rate purchased on www.MetroHotels.com.au. We must be able to verify the availability for purchase of the lower rate online at the time of claim. If Metro Hotels cannot reasonably verify (in its sole discretion) the availability of the lower online rate at the time the claim is made by email then it may refuse the claim.

Very clean and great customer service.
- Metro Hotel Miranda 276Ngaire, Trip Advisor